Customer service is centralized to written channels to ensure fast service. Use the contact information saved to your account and always mention the item number. One contact is sufficient, messages are usually answered within one business day. Chat is open 24/7; the contact form, email, and WhatsApp messages are available. You can leave a voice message on the answering machine on weekdays from 9 a.m. to 4 p.m.; the reply will primarily be sent by email.
We have centralized our customer service to written channels to ensure the fastest possible service.
To speed up processing:
- Use the contact information saved to your account: Contact us using the email or phone number saved to your Huutokaupat.com account.
- Item number: Always mention the item number your inquiry concerns.
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One contact is sufficient: Please send only one message regarding the same issue – we process messages in the order they are received.
Contact form and chat (recommended, fastest way)
We respond to messages as soon as possible, usually within one business day.
- Chat: Open every day of the year 24/7. Please log in before starting the chat. You can open the chat from the green icon in the bottom right corner (allow functional cookies if necessary).
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Contact form: Log in and select My Page > Contact us.
Other methods
- WhatsApp: +358454906306 (messages only)
- Email: asiakaspalvelu@huutokaupat.com (please provide the item number!)
Voice message by phone
We have an answering machine where you can leave a voice message on weekdays from 9 a.m. to 4 p.m. We primarily respond to phone contacts by email.
- Phone: +358974791085 (local/mobile network rate)
- Please state your name, your matter briefly, and the possible item number in your message.
- The maximum length of the message is 2 minutes.
- Please leave only one voice message – we process them in the order they are received.